Shark and fish

Telephone Insights Are you confident your call handlers convert leads into sales?

"Pod have been excellent. The team are super helpful, responsive, friendly and great at what they do. Thank you for all of your efforts and hard work."

Request a FREE Call Audit
  • 100% Customer Satisfaction Feedback from our clients has been fantastic
  • 40+ Years Combined Sales & Customer Service Experience Experts that know their stuff
  • Proven Results on Lead Conversion Increased ROI, transparent data reporting

Perfect Your Sales Process Today

Your marketing spend could be wasted if leads are not being converted... Gain a TRUE insight to how calls are handled, discover what's going wrong and implement an action plan to improve call handling and conversion rates. Having a direct positive result on ROI.

If your business utilises phone calls, do you know how your calls are really handled? Optimising your telesales process with Pod Digital has proven to

  • 44%

    Increase Lead Conversion by 44%

  • 25%

    Improve Profitability by 25%

  • 38%

    Increase in customer data capture

Convert More Of Your Leads

Does your business take enquiries over the phone?

With one third of potential customers calling before they buy, a solid sales-focused customer journey is essential for converting your leads. Here at Pod Digital, we have spent the last 18 months developing and perfecting our telephone insights service which focuses purely on the process the customer goes through from first call to sale. We discovered a gap in the market for tracking telephone leads and the revenue they generate, realising that a very high percentage of incoming leads were not dealt with correctly resulting in lost revenue.

Request a FREE Call Audit

Are You 100% Confident Your Calls Are Being Handled Correctly?

With some of our customers receiving hundreds of calls each week, we very quickly identified that up to 70% of calls were handled incorrectly. Our experts, with over 40 years combined sales and customer service experience, will audit a selection of your calls. They will give instant feedback on what was missing and advice on what changes can be made to improve call handling and conversion overnight. Pod Digital can also create a bespoke training package for your business to improve the customer experience and, ultimately, increase sales.

Request a FREE Call Audit

Unbiased Insights To Maximise Profit

  • 73% Of Customer Details Are Not Recorded On Calls

    Not capturing customer details means you can’t follow up on leads, remarket or add the details to your sales pipeline. This ultimately means wasted leads and loss of revenue.

  • 94% Of Sales Enquiries Were Not Closed

    Closing the sale at the point of contact is the most effective way to take the customer out of the market. Otherwise, you risk wasting a lead and losing a potential customer.

  • 62% Of All Leads Were Not Recorded In A Sales Pipeline

    A sales pipeline and revenue forecast are essential for planning your remarketing campaigns. We can create and implement a secure sales system with detailed staff training.

Get Started Today

How Does It Work?

Discover Why You’re Losing Out From Phone Sales

Following your free call audit, our experts will listen to and audit a selection of your calls to establish:

  • Are all calls being answered?
  • How quickly are calls answered?
  • Are staff trained in effective sales techniques?
  • Can we identify your implemented sales process?
  • Is customer data being collected?
  • Is every incoming call opportunity maximised?
  • Do you have a resilient call-back-and-close system to maximise revenue?

Using this data, we’ll create a tailored training package designed to convert leads into sales. Our highly-skilled sales consultants will deliver the training to your staff where, when and however best to suit your business.

Client Testimonials

Let's get started - Call 01455 564 564

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Start transforming your business